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Channel Assist

Enabling a lean, mobile workforce

Channel Assist engaged with Torix to develop a strategy based that met their key business drivers – ability to scale, mobility and security.

BACKGROUND

Channel Assist are industry leaders in enhancing sales performance. Working with household names such as Sonos, Panasonic and Bose providing unique services such as field marketing, business analytics and merchandising.

With a remote, agile and flexible team spread throughout the UK, Channel Assist’s model is dependent on the ability to facilitate their team with a set of collaboration tools that will allow them to perform to the best of their ability. This has to be done very carefully however, as many of their clients are blue chip organisations who understandably take IT Security very seriously.

Factor in that they have very aggressive growth plans, Channel Assist need to have in place IT infrastructure that will scale and adapt to their needs.

THE SOLUTION

Alain Brissimitzakis, Commercial Director “It was important from the outset that we set out a platform for our growth plans. We knew that we would be scaling up quickly and we needed to find an IT provider that could provide us with strategy and solutions that would meet our requirements.”
It was decided that limited on premise infrastructure and cloud solutions was the best mix of solutions to give Channel Assist a platform on which to thrive. This involved using enterprise class, highly secure collaboration tools and SaaS based applications.

RESULTS

Alain Brissmitzakis “We have a model that we can grow quickly and effectively with”. “Coupled with Torix’s training and onboarding services this means that we can be sure to provide the high levels of service our customers know us for as we scale.”

“Torix are experts in IT security and have given us an infrastructure to allow us to go to market with confidence. We realise that IT security is an ever changing, ever evolving field and Torix are constantly keeping us abreast with developments and providing us with solutions to allow us to react.”

“Ultimately, there is balance to be had between being agile –responding to changes quickly and implementing them in your IT systems, and delivering security and stability. With the help of Torix as our IT partner we are confident that we have achieved both.” Alain concluded.

“Torix are experts in IT security and have given us an infrastructure to allow us to go to market with confidence.”

Alain Brissmtzakis, Channel Assist

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