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HELP DESK SERVICES

Ensure staff productivity and satisfaction with our world class outsourced technical support

COMPREHENSIVE, ENTERPRISE CLASS HELP DESK SERVICES THAT WILL DRIVE STAFF PRODUCTIVITY

Our IT help desk delivers an unparalleled user experience because our technicians care about your staff as much as you do. Our IT Support engineers are certified in all areas of support delivery – ITIL, Microsoft, Apple, Cisco and more.

Designed for easy access, our service desk is available through chat, email and phone, meaning your staff never have to wait to get the support they need.

Available 24/7, our Help Desk ensures you have technical expertise at hand no matter where or when. With measurable service levels, you will have full visibility on the impact that your outsourced technical support is having on your staffs productivity.

TAKE THE LOAD OF YOUR INTERNAL TEAM, ALLOWING THEM TO FOCUS ON GROWING YOUR BUSINESS

As IT becomes an ever more important part of your business, you need your key IT and management staff to be focusing on strategic IT incentives that will help you take advantage of technology.

By alleviating the burdensome task of having to deal with staff support problems to a team of help desk professionals, your key IT and management staff will be free to focus on revenue generating incentives, rather than getting bogged down by internal IT issues.

FLEXIBLE CONTRACTS, PAY AS YOU GROW

Available on monthly rolling contracts, help desk services allow you to scale up or scale down your IT Support operation without having to worry about staff recruitment, retention or training. Never have to worry about ensuring consistency of service desk delivery as your business changes.

By outsourcing your Help Desk, you get a fixed monthly fee that’s a fraction of the cost of managing your IT internally. You pay less for more help desk certifications, experience, training and quality control.

HELP DESK SERVICES FEATURES

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DEDICATED TECHNICAL CONTACT

Our technical account managers (TAMs) are trained to understand and resolve end user issues, work with your staff to find better ways of using their IT. Our TAMs constantly manage your service delivery to make sure it meets the highest of standards.

SERVICE AND BUSINESS REVIEWS

Your dedicated technical account manager and your account manager will conduct regular service reviews to ensure your IT setup is operationally efficient and plan for future steps.

STAFF COMMUNICATOR

Many staff put up with technical issues rather than having to go through the process of dealing with calling technical support. With our Staff Communicator service, users can get support on an issue, and continue on with their day with a minimum of disruption.

SERVICE LEVEL OBJECTIVES

Measurable, consistent, guaranteed response times for all of your technical issues.