IT SUPPORT SOLUTIONS
IT experts helping your staff perform to their potential
A TEAM OF IT SUPPORT EXPERTS AT YOUR SIDE
Ensuring staff are provided with IT systems that are stable, performing and secure is no simple task. As technology continues to take an ever more important role in a business success, companies need to have IT support services on hand to help them leverage the technology at their disposal.
Our team of specialists will deliver a complete IT support experience, one that provides your staff a world class customer experience, giving them the confidence that they have experts on hand to deal with any IT issues that might arise.
YOUR DEDICATED TECHNICAL CONTACT
Highly trained in both the technical and business aspects of first class IT Support, our technical account manager is your dedicated contact, key to ensuring the health of your business IT. Working with end users to ensure that they are kept happy and productive, while looking to spot opportunities to improve IT Infrastructure, technical account managers are there to ensure service expectations are met.
FIRST CLASS HELP DESK SUPPORT
Access to a team of IT Professionals trained in all elements of IT Support. Quick resolution of end user issues is our goal and we attain a 70% fix rate of issues without escalation to upper tiers of support. Access to online chat service meaning end users can get the smoothest access to IT Support and the minimal disruption to their working day.
700+ EXPERT BACKEND ENGINEERS
Our Network Operations Centre (NOC), is a world-class technical resource designed to keep your key IT systems available and performing optimally.
Our team of 700+ technology engineers are skilled in all areas of IT Infrastructure management, working in the background to keep your systems up and running and your risks managed downwards.
ONSITE SUPPORT
Ensuring you have support when things cannot be resolved remotely, we have expert engineers ready to attend site in any emergency. Further to this we schedule monthly site visits whereby our engineers spend time with your team, getting to know their problems and finding out more effective ways of working.
ADVANCED REPORTING
Get a monthly overview of how your IT is performing – Patch status, Anti Virus status, Server Utilization and more, allowing you visibility of how your network is performing and giving you the information to make decisions on the best strategies for your business.
STAFF COMMUNICATOR
Our Staff Communicator is an app that runs in the desktop and allows your staff access to support at the click of a button. Many staff put up with technical issues rather than having to go through the process of dealing with calling technical support. With our Staff Communicator service, users can get support on an issue, while continuing on with their day with a minimum of disruption.
SERVICE LEVEL OBJECTIVES
Get consistent, guaranteed response times for all your technical issues, with support available via phone, email and chat (via our staff communicator), meaning your staff always have access to instantly available support help.