World class outsourced server support keeping your business critical IT services available and secure
UNPARALLELED SERVER MONITORING AND MANAGEMENT BY A WORLD CLASS TEAM OF EXPERTS
By employing our team of 700 + expert engineers, who use our best in class server management software, our technicians will troubleshoot and proactively address issues on your managed servers.
Our team of server management and monitoring experts are driven to ensure your core IT systems are performing to their potential. Our team of experts work around the clock to ensure that your core IT systems and applications are always being looked after, your data is kept integral and your infrastructure is secure.
EXPERT SUPPORT FOR YOUR SERVERS AND YOUR KEY APPLICATIONS
Many providers support ends at the operating system layer, leaving you alone to manage the important part, your key business apps. Our standard support covers a multitude of applications and technologies, meaning you are supported on most technologies out of the box.
OUR MANAGED SERVER SUPPORT COVERS
- Active Directory
- Exchange – DHCP/IIS
- Citrix Terminal
- Windows Terminal Server
- Hyper V
A MACHINE LEARNING BACKEND DESIGNED FOR SERVER AVAILABILITY
We employ a machine learning backend designed to streamline and simplify the process of server support. It consolidates related events, counters and thresholds into single issues so we always get intelligent, actionable data.
This means that while other providers are trying to figure out what the cause of an issue preventing your staff from working is, we are already on the case, fixing it.
HAVE EXPERTS TO CALL UPON IN YOUR TIME OF NEED
Our resource pool of 700+ highly trained engineers work 24/7 to ensure that your managed servers are available, secure and performing. No matter day or night, weekend or holidays, our team will be monitoring your IT systems, and remediating any issues as they occur.
Leverage a team with a deep pool of product expertise, our server management technicians are here to support your business every step of the way.
COMPREHENSIVE SERVER MANAGEMENT OUT OF THE BOX
Working to achieve high availability and performance, our managed server support provides –
- 2,400 preconfigured monitoring rules through our machine learning software with continuous updates
- Hardware & software audits
- Remote restart of services and low disk space clean-up by the NOC
- Automated, fully managed patching with flexible installation schedule and optional reboot
- Resolve Windows patch failures and reboot based on patch schedule you set
- Full remote problem resolution
- Performance & Preventive Maintenance Reports
- Proactive rebooting of servers (when they go offline) using Lights Out Management
- Anti-Ransomware Software
- AD Group Policy Troubleshooting
- System performance analysis & troubleshooting
- MS Exchange health check & defragmentation
- MS Service Pack installation
- AV scans and remediation for infections
- Network Availability Monitoring
- Webroot Antivirus License