Desktop management services giving your staff secure and stable IT working environments
GIVE YOUR STAFF THE BACKING THEY NEED TO BE PRODUCTIVE
PC and laptop support requires a lot more than a reactive response to problems as they occur. To ensure stable and fast performing working environments, a proactive approach to workstation maintenance is required.
With our expert team of desktop engineers using the latest workstation management software, ITIL help desk will proactively manage your desktop environment, heading off problems at the pass, making sure that your staff are enjoying an uninterrupted working experience, unhindered by technical issues and downtime.
ITIL PROCESS ENSURING OPERATIONALLY EXCELLENT SERVICE DELIVERY
One of the key elements in delivering an excellent customer service experience is consistency. There is no point having the best technical person in the world if you can hardly ever get hold of them, or they are too busy to attend to a user issue.
To ensure our IT service delivery is always consistent and always of the highest standard, we employ ITIL, which is a set of detailed practices designed specifically for ITSM (IT Service Management). Managed by our industry leading service desk software, our ITIL based service management drives our help desk to achieve an unparalleled service experience.
TWENTY FOUR SEVEN THREE SIX FIVE COVERAGE
In todays competitive environment, business continues outside of the usual 9-5. With Level 1 and 2 support available during business hours, after hours, or with 24×7 support, our managed workstation offering allows your staff to get support whenever they need.
SCALE SUPPORT AS YOUR BUSINESS DICTATES WITH MONTHLY ROLLING CONTRACTS
With our huge resource pool of desktop engineers we are always ready to cope with additional demand. Available on monthly rolling contracts, our managed workstation offering allows you to scale up and scale down desktop support as your business grows and changes.
Never have to worry about IT support staff recruitment, training or retention again!
APPLE MAC SUPPORT
With deep expertise in both Windows and Apple Mac, get comprehensive IT Support across your entire workstation estate.
Remove the need for a disparate support experience with your Mac users relying on Apple support, our help desk offers a pool of Apple Certified Associate engineers able to assist on any Mac related support issues.