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REMOTE MANAGEMENT AND MONITORING

Keep key systems available and secure utilising our unique Network Operations Centre

A MANAGED SERVICE THAT DRIVES INFRASTRUCTURE UPTIME

Our Remote management and monitoring (RMM) service is much more than a server monitoring tool – its a platform to ensure infrastructure uptime and availability.

Torix RMM is a managed service that allows you to increase your internal IT team’s efficiency, reduce your service delivery costs and improve availability. Through a combination of world class software and a skilled technical workforce, Torix RMM answers the question of how to cost effectively improve infrastructure availability.

LEVERAGE DEEP TECHNICAL EXPERTISE

Small and medium sized businesses are struggling to employ the technical resource needed to manage ever more complicated networks and infrastructure.

By using our Remote Management and Monitoring service, your business gets access to a team of engineers with deep product expertise, able to adeptly advise and manage a wide range of technologies – Database, Microsoft Exchange, Microsoft Server, Networking and many more!

GET ISSUES RESOLVED FASTER WITH OUR MACHINE LEARNING TECHNOLOGY

Our RMM system employs the latest machine learning network and server monitoring tools, letting us remediate issues faster than anyone else.

Our system looks at past behaviour of common technologies and maps them against an issue at hand, to pre diagnose the issue. When our techs begin working on the problem, they already have a wealth of information and potential fixes generated by our automated platform. This means that while other managed services providers are still trying to diagnose the problem, our techs are a step ahead already implementing the fix that will get your systems back online.

RMM FEATURES

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REPORTING

We provide our customers with a variety of reports and data insights, including technical systems information, asset collection, preventative maintenance, performance and application monitoring- meaning you always have visibility of your infrastructures health and performance

BACKUP MONITORING AND MANAGEMENT

Comprehensive monitoring and management of your backup infrastructure – essential backup information including backup status and last backup time, even from third-party backup platforms.

NETWORKING AVAILABILITY MONITORING

Allow us to manage and monitor network devices such as printers, UPS, firewalls, and routers, ensuring your entire network is being managed effectively.