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VENDOR MANAGEMENT

Improve operational efficiency using our SIAM (Service integration and management) based Vendor Management service

ENSURE ALL OF YOUR SUPPLIERS ARE WORKING TOWARDS YOUR GOALS

As the outsourcing trend grows within the IT market, small and mid sized businesses are faced with the daunting challenge of having to manage multiple suppliers of IT.

‘Supplier sprawl’ can lead to suppliers working less effectively and can lead to a negative impact to your business in the form of service outages, gaps in service coverage and unnecessary costs.

Our Vendor Management solution answers the question of how do you manage multiple IT providers effectively by employing our ITIL processes across your suppliers to ensure they deliver to your expectations.

SOLVE ISSUES FASTER, ENSURE THAT USERS KNOW WHERE TO GET ASSISTANCE

Many organisations have no ‘triage’ in place leading to end users having to figure out which supplier to contact in order to resolve an issue. By having our help desk act as single point of contact, your users can pass any issues to us, allowing us to liaise with suppliers on your behalf.

Give your staff the clarity of only having to escalate issues to one help desk, and the confidence that the issue will be resolved swiftly and effectively

DRIVE PERFORMANCE, ENSURE YOUR IT SPEND IS DELIVERING RETURN ON INVESTMENT

Our ITIL processes allow us to give you key data insights on how your key suppliers are performing against expectations. With us on your side, our goal is to turn your suppliers into a team of organisations that are motivated to work to achieve your business goals.

Our vendor management services can be the springboard for our IT Strategy services, whereby we can extend the management of your vendors into a full strategy and roadmap for your business.